(5.0 / 5)1745+ Ratings

Hotwire Reviews

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Overall Rating

5.0
4 Reviews
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About Hotwire

Hotwire is a popular travel booking website that offers deep discounts on hotels, flights, and rental cars. The website was founded in 2000 and has since become a go-to destination for budget-conscious travelers. Hotwire's unique Opaque booking model allows users to book travel accommodations at a discounted price without knowing the specific details of their booking until after the reservation is made.

This allows the company to offer lower prices while still maintaining the value of the brands they partner with. In addition to their discounted rates, Hotwire also offers a loyalty program called Hotwire Rewards, which allows users to earn points on their bookings that can be redeemed for future travel discounts. Hotwire is a great option for travelers looking to save money on their next trip.

Hotwire Pros & Cons

Pros & Cons of Hotwire.com

Pros

  • Discounted Rates: Hotwire claims to offer discounts of up to 60% on hotels and 40% on flights and cars, making it appealing for budget-conscious travelers.
  • User-Friendly Interface: The website and mobile app are noted for being easy to navigate, allowing for quick bookings.
  • Payment Flexibility: Accepts various payment methods, including PayPal, which adds convenience.
  • Promotions: Frequent promotional codes available on the app can lead to additional savings.
  • Customer Service: Offers chat support through the app, which some users find helpful.

Cons

  • Final Bookings: Most bookings, especially Hot Rate deals, are non-refundable and cannot be changed once confirmed, which can lead to issues if plans change.
  • Hidden Costs: Additional fees such as resort or parking fees may not be included in the initial price, leading to higher overall costs.
  • Customer Service Issues: Many reviews highlight poor customer service experiences, including long wait times and inadequate responses.
  • Quality Variability: The quality of accommodations can vary significantly, especially with lower-rated hotels. Users may end up in less desirable locations.
  • Currency Confusion: The default currency is often set to USD unless changed manually, which can be inconvenient for international travelers.

This summary provides a balanced view of the strengths and weaknesses associated with using Hotwire.com for travel bookings.

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Hotwire Customer Reviews (4)

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Henry Townsend
Henry Townsend
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Feb 14, 2023
Zádor Tar
Zádor Tar
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Feb 14, 2023
Linda Sykes
Linda Sykes
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Feb 11, 2023
Wolfgang Vogel
Wolfgang Vogel
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Feb 11, 2023

Hotwire Customer’s Q&A

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Hotwire Features and Benefits

Hotwire.com offers several key features and benefits:

Key Features:

  • Low Prices: Known for offering some of the best hotel prices on the internet.
  • Hot Rate Deals: Highly discounted rooms, with prices reduced by as much as 30 percent.
  • Price Watch: Users can set up a price watch that sends emails if the price for a specific date changes.
  • Map View: Hotwire’s map view segments cities into areas, making it easier to find accommodations in a specific location.
  • 24-Hour Cancellation Policy: Most bookings on Hotwire offer a 24-hour cancellation policy.
  • Ease of Use: The booking process is simple and straightforward.

Benefits:

  • Bargain Finder: Hotwire sells rooms, seats, and cars that have gone unsold by the companies, making it a good way to find bargains.
  • Random Room Selection: All hotels in the area that are of the star rating selected or higher, submit empty rooms into a draw. Once a purchase is made, a room is randomly drawn from the available rooms from the hotels in the area that meet the criteria.
  • Secrecy: The name of the hotel is not revealed until after the purchase is complete, making the process fair to all hotels.
  • No Rewards Program: Unlike other booking services, Hotwire doesn’t have a rewards program, which might be a drawback for frequent travelers.

Hotwire Pricing

Hotwire.com calculates estimated charges for car rentals based on the agency's published rates, taxes, and fees. For retail rate rentals, the price includes all applicable tax-recovery charges and fees, with no hidden charges. For retail rate coupon rentals, the price reflects any applied discount. All rentals include unlimited mileage unless otherwise noted.

Hotwire Hot Rates for car rentals also include all applicable tax-recovery charges and fees, with no hidden charges. These rates are negotiated with car rental agencies and can offer significant discounts. However, Hotwire can only guarantee the quoted rate for the prearranged length of your booking or reservation. The car rental agency rate for additional days may be significantly higher than the Hotwire rate.

Additionally, Hotwire offers a Price Guarantee for hotel and flight + hotel bookings, which refunds the difference if a lower rate is found within 24 hours of booking or up to 48 hours prior to hotel check-in.

Hotwire FAQs

FAQ

Hotwire Return Policy?

Hotwire Return Policy

Hotwire has specific policies regarding cancellations and refunds that vary based on the type of booking made:

Hot Rate Bookings

  • All Hot Rate bookings are final. They cannot be canceled, refunded, changed, exchanged, or transferred under any circumstances. This policy is in place because these rates are heavily discounted, allowing for significant savings but with no flexibility.

Standard Rate Bookings

  • For standard rate bookings, cancellations are allowed without penalty. Users can log into their account, navigate to the "My Account" section, and cancel their reservation. The cancellation policy may vary by hotel or service provider, so it's essential to review the specific terms associated with each booking.

Refund Process

  • Once a cancellation is processed for standard bookings, refunds will be issued to the original payment method. However, it may take up to 30 days for the refund to be processed depending on the volume of requests being handled.

Important Considerations

  • Cancellation fees may apply depending on how close the cancellation is to the scheduled date.
  • For car rentals under standard rates, early returns do not qualify for refunds; users are encouraged to keep the vehicle for the entire duration booked or cancel without charge and rebook if necessary.

In summary, understanding these policies is crucial for anyone considering bookings through Hotwire to avoid unexpected charges or losses.

FAQ

Hotwire Alternatives

Here are the top 10 alternatives to Hotwire.com:

  1. KAYAK.com
  2. Expedia.com
  3. Hotels.com
  4. Hopper.com
  5. Priceline.com
  6. Travelocity.com
  7. Orbitz.com
  8. Enterprise.com
  9. Cheaptickets.com
  10. CarRentals.com

These alternatives offer similar services and are popular among users. They provide a variety of platforms, including web-based, iPhone, Android, iPad, and Android Tablet apps.

FAQ

How To Open A Hotwire Account?

To open an account on Hotwire.com, follow these steps:

  1. Visit the Hotwire.com website.
  2. Click on the "Sign In" button located at the top of the page.
  3. Complete the short registration form.
  4. Enter and confirm a password.
  5. Optionally, save your billing information for future bookings.

Alternatively, an account can be created during the checkout process. Simply enter and confirm a password, and choose to save your travel information for future bookings. The email address provided will be used for all Hotwire communications, including booking confirmations, special updates, and any email newsletters requested. It will also be used when signing in to Hotwire. Please ensure it is kept up-to-date.

FAQ

What documents do Hotwire recommend for renting a car outside of the United States?

A valid driver's licence and credit card matching your name are required for renting a car. A valid licence from your home country is needed, but an International Driver's Permit is recommended if it's not in English
FAQ

What is the typical car rental deposit in the U.S. and Canada?

A credit card in the primary driver's name and $200 in available funds are required. Some rental locations accept debit cards, but may have extra requirements.
FAQ

How much credit do I need for a car rental deposit outside the U.S.?

Credit card deposits may require up to $1000 in available funds, and the required amount may vary depending on the rental period and car type.
FAQ

What is Hotwire's low price guarantee?

Hotwire guarantees the lowest rate for an identical booking, and if you find a lower rate within 24 hours of booking, they will pay you the difference.
FAQ

What happens if my travel plans are affected by events outside of Hotwire's control?

Hotwire and its affiliates are not liable and will not refund for any delay, cancellation, overbooking, force majeure, or any other causes beyond their control.

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